Rituparna Basu

Education : Ph.D. (IIT Kharagpur)

Specialization : Marketing

Area of Interest : Product and Brand Strategy, Retail Marketing, Consumer Behavior, Online Marketing

Designation : Professor – Marketing ; Area Chair - Marketing

Contact: +91-33-6652 9659

Email: r.basu@imi-k.edu.in

About Rituparna Basu

Professor (Dr) Rituparna Basu is an internationally acclaimed academician in the domain of Marketing. In her stellar teaching and research journey she has won several global awards including three awards in consecutive editions of ISB Ivey Global Case Writing Competitions and two awards in successive CEEMAN Emerald Case Writing Competitions to date. Basu’s teaching cases are indexed by Harvard Business Publishing and taught in top B-schools across the globe. She received several awards such as the AIMS Woman Management Researcher Award and AIMS-IRMA Young Woman Management Teacher Award to name a few for her contribution to the field. As the European Union’s Erasmus+ Grant Awardee, she has delivered lectures at the top French Public University.
Basu currently serves as a Professor and marketing area chair of IMI Kolkata. She holds a PhD in Management from IIT Kharagpur and is an alumnus of St. Xaviers’ College, Kolkata. Following a Bachelor of Science with Economics honors and a Master in Business Administration (gold medallist), Basu worked in the industry for five years holding key sales and marketing positions of national and international media houses. In her IIT days, Basu attended the University of Nebraska-Omaha, USA as an exchange student to meet the legendary Warren Buffet and attended the IIMA Summer School 2012 on Data Analytics.
As an accomplished researcher Basu has written 40+ peer-reviewed articles for international publishers and top-quality journals including the Journal of Business Research, Journal of Consumer Affairs, Psychology and Marketing, Journal of Retailing and Consumer Services, International Journal of Retail and Distribution Management, International Journal of Consumer Studies and many others. Additionally, she is an award-winning business case writer who has written several case studies with teaching notes for prestigious Harvard Business Review, Ivey Publishing and Thunderbird that are indexed and distributed globally by the Harvard Business School Publishing.
Basu serves as the Editor-in-chief of IMI Konnect, a scholarly publication bearing an International Standard Serial Number. As an experienced academic administrator, she has held chairperson positions for admission, branding and media relations verticals of IMI Kolkata in the past. Beyond her teaching and research experiences Basu continues to serve as a high impact corporate trainer and consultant for numerous notable business houses with national and multi-national presence such as Quotient Engineering Inc., Bengal Ambuja, GRSE, Allahabad bank, CESC, PCBL, India Post, LIC of India and many more.
In her teaching career, Basu has additionally held an Adjunct Faculty position at VGSOM, IIT Kharagpur and a visiting professor at IIM Sambalpur to name a few. As a notable speaker, she has been featured as an expert in Live programs on national television. Known for practice-led research expertise, she has delivered several keynote sessions and graced national/ international academic forums as guest of honor or distinguished panelist sharing stage with luminaries like Chandra Shekhar Ghosh, Nikhil Pant and others. She guides PhD scholars and is a mentor for the Atal Innovation Mission of Niti Aayog, Government of India.

Journals:
  • Basu, R., & Sondhi, N. (2024). The role of consumer attitude and attachment in determining the effect of advertiser credibility on brand loyalty. Asia Pacific Journal of Marketing and Logistics. DOI
  • Basu, R., Aktar, M. N., & Kumar, S. (2024). The interplay of artificial intelligence, machine learning, and data analytics in digital marketing and promotions. Journal of Marketing Analytics. DOI
  • Kumar, A., Basu, R., Kumar, S., & Ali, F. (2024). Dark tourism research: A bibliometric analysis. Asia Pacific Journal of Tourism Research. DOI
  • Mehta, R., Basu, R., Agarwal, A., & Singh, N. (2024). All That Glitters May Not Be Gold: Tanishq AD Controversy. Asian Case Research Journal, 28(02), 63-92. DOI
  • Basu, R., Lim, W. M., Kumar, A., & Kumar, S. (2023). Marketing analytics: The bridge between customer psychology and marketing decision‐making. Psychology & Marketing, 40(12), 2588-2611. DOI
  • Bryant, M. M., & Basu, R. (2023). Environmental cues in social commerce. Cogent Business & Management, 10(3). DOI
  • Basu, R., & Sondhi, N. (2023). Nykaa: Retailing in emerging markets. Emerald Emerging Markets Case Studies, 13(2). DOI
  • Kumar, A., & Basu, R. (2023). Eco-labels and green product purchase intention. Journal of Indian Business Research, 15(3), 466-492. DOI
  • Basu, R., Kumar, A., & Kumar, S. (2023). Consumer Vulnerability Research. Journal of Consumer Affairs, 57(1), 673-695. DOI
  • Singh, K., & Basu, R. (2023). Online Shopping Behaviour Review. International Journal of Consumer Studies, 47(3), 815-851. DOI
  • Sondhi, N., & Basu, R. (2023). Online premium brand consumers’ fashion orientation. Asia Pacific Journal of Marketing and Logistics, 35(2), 380-397. DOI
  • Roy, G., Basu, R., & Ray, S. (2023). Online purchase intention among ageing consumers. Global Business Review, 24(5), 1041-1057. DOI
  • Basu, R., Paul, J., & Singh, K. (2022). Visual merchandising and store atmospherics. Journal of Business Research, 151, 397-408. DOI
  • Singh, K., & Basu, R. (2022). Visual merchandising and impulse buying. Academy of Marketing Studies Journal, 26(6), 1-15.
  • Shah, M., Kadam, S., & Basu, R. (2022). Post-pandemic channel preference. Academy of Marketing Studies Journal, 26(3), 1-17.
  • Basu, R., & Sondhi, N. (2021). Online vs. offline retail choice. International Journal of Retail & Distribution Management, 49(10), 1447-1463. DOI
  • Roy, G., Datta, B., Mukherjee, S., & Basu, R. (2021). eWOM and service quality. Tourism Recreation Research, 46(4), 457-472. DOI
  • Roy, G., Datta, B., Mukherjee, S., Basu, R., & Shrivastava, A. K. (2021). Effect of eWOM valence on purchase intention: the moderating role of product.
    International Journal of Technology Marketing, 15(2-3), 158-180.

    DOI: 10.1504/IJTMKT.2021.118201

    (Scopus, ABDC C, ABS 1, Citescore 1.2)
  • Sondhi, N., & Basu, R. (2021). Scaling up Sirohi: can women empowerment and sustainability drive a luxury brand?.
    Emerald Emerging Markets Case Studies, 11(4), 1-42.

    DOI: 10.1108/EEMCS-05-2021-0160

    (Scopus, Citescore 0.2)
  • Sondhi, N., & Basu, R. (2020). Peebuddy: ladies, it’s time to stand-up!.
    Emerald Emerging Markets Case Studies, 10(4), 1-33.

    DOI: 10.1108/EEMCS-05-2020-0176

    (Scopus, Citescore 0.2)
  • Kumar, S., Goyal, N., & Basu, R. (2018). Profiling emerging market investors: a segmentation approach.
    International Journal of Bank Marketing, 36(3), 441-455.

    DOI: 10.1108/IJBM-03-2017-0058

    (Scopus, WoS, ABDC A, ABS 1, Citescore 7.3, IF 5.083)
  • Sondhi, N., & Basu, R. (2018). Profiling sports spectators in emerging markets.
    International Journal of Sport Management and Marketing, 18(4), 301-321.

    DOI: 10.1504/IJSMM.2018.10014072

    (Scopus, ABDC B, ABS 1, Citescore 1.1)
  • Basu, R., & Chatterjee, S. (2018). What Barriers Do Women Face in Becoming High-Tech Entrepreneurs in Rural India?.
    Technology Innovation Management Review, 8(1), 33-36.

    DOI: 10.22215/timreview/DDDD

    (Scopus, WoS, ABDC C, ABS 1, Citescore 2.8)
  • Roy, G., Datta, B., & Basu, R. (2017). Effect of eWOM Valence on Online Retail Sales.
    Global Business Review, 18(1), 1-12.

    DOI: 10.1177/0972150916666966

    (Scopus, WoS, ABDC C, ABS 1, Citescore 2.8)
  • Nag, T., Basu, R., & Dasgupta, B. (2017). Dainik Jagran: Sustaining Leadership in the Newspaper Industry.
    Emerald Emerging Markets Case Studies, 7(1), 1-36.

    DOI: 10.1108/EEMCS-05-2016-0083

    (Scopus, Citescore 0.2)
  • Roy, G., Datta, B., & Basu, R. (2017). Trends and Future Directions in Online Marketing Research.
    Journal of Internet Commerce, 16(1), 1-31.

    DOI: 10.1080/15332861.2016.1258929

    (Scopus, WoS, ABDC B, ABS 1, Citescore 8.7, IF 4.8)
  • Sondhi, N., & Basu, R. (2016). A Tri-Component Model of Parental Attitude.
    International Journal of Indian Culture and Business Management, 12(2), 237-254.

    DOI: 10.1504/IJICBM.2016.074483

    (WoS, ABS 1, IF 1.1)
  • Basu, R., & Sondhi, N. (2015). Purchase Behaviour for Football Ancillaries.
    Global Business Review, 16(5), 879-890.

    Link

    (Scopus, WoS, ABDC C, ABS 1, Citescore 3.1, IF 0.45)
  • Basu, R. (2015). Apparel Shoppers’ Retail Format Perception in US and India.
    Global Business Review, 16(1), 123-136.

    Link

    (Scopus, WoS, ABDC C, ABS 1, Citescore 3.1, IF 0.45)
  • Basu, R. (2015). Promoting Oral Health in Rural India: The Case of Pepsodent.
    Global Business Review, 16(3), 540-542.

    Link

    (Scopus, WoS, ABDC C, ABS 1, Citescore 2.8)
Book / Book Chapters:
  • Basu, R., & Mandal, S. (2021). Retailing in China India: A Critical Review.
    In Sondhi, N., et al. (Eds), Comparative Development of India & China: Economic, Technological, Sectoral & Socio-cultural Insights, pp. 307-323.
    Sage.
  • Basu, R., & Mandal, S. (2020). E-Servicescape in Service: Theoretical Underpinnings and Emerging Market Implications.
    In Adhikari, A. (Eds), Services Marketing Issues in Emerging Economies, pp. 86-99.
    Springer Nature.

    DOI: 10.1007/978-981-15-8787-0_7
Conferences:
  • Bhaduri N., & Basu R. (2025). Consumer Culture Theory: A Bibliometric Study, Proceedings of ICSBP 2025, Jan 3-5, 2025, IMI Kolkata, Kolkata, India.
  • Akhtar M. N., & Basu R. (2025). Exploring the Impact of Service Encounters in Tourism Satisfaction: A Systematic Review, Proceedings of ICSBP 2025, Jan 3-5, 2025, IMI Kolkata, Kolkata, India.
  • Basu R., & Sengupta P. (2023). Brand Addiction: Modelling Sentiments and Outcome, Proceedings of the European Marketing Academy Conference, 52nd, May 23-26, SDU, Odense, Denmark.
  • Basu R., & Sondhi N. (2020). Operationalising Brand Addiction: A Proposed Conceptual Framework, Proceedings of the European Marketing Academy, 49th, (64367).
  • Basu R. (2019). Retail Preferences for Premium Product Purchase: Disruption and Empirical Insights from Emerging Markets, Proceedings of the 36th Annual Conference of Euro Asia Management Studies Association, Oct. 2-5, 2019, FH Vorarlberg, Dornbirn, Austria.
  • Basu R. (2018). Retail Perceptions of Premium Purchase: Evidences and Strategic Implications, 12th Annual ISDSI Conference, Dec. 27-30, 2013, SPJIMR, Mumbai.
  • Basu R., & Mandal S. (2018). Private Label Brands in Modern Retail: A Review of Literature, 12th Annual ISDSI Conference, Dec. 27-30, 2013, SPJIMR, Mumbai.
  • Basu R., Banik A., & Khatun R. (2017). Measuring the Barriers to Trade in Banking and Financial Services in BRICS Economies (full paper), APEA 2017: 13th Annual Conference of Asia Pacific Economic Association, July 14-15, 2017, Seoul, Korea.
  • Basu R., Datta B., & Roy G. (2016). Role of Mixed Neutral Electronic Word of Mouth on Online Purchase Intention (full paper), IIMC MARCON 2016: 4th International Marketing Conference, Dec. 22-24, 2016, Kolkata, India.
  • Basu R. (2015). Retailing in China and India: A Critical Review, Sino-India Forum 2015, Nov. 26-27, 2015, Sichuan Academy of Social Sciences (SASS), Chengdu, China. (on special invitation)
Research/Consultancy Projects:
  • Served as Principal Investigator for consulting project titled “Transformational Marketization of Skill Development Centres in Quasi-urban Bengal: Assessing Key Stakeholder Profile, Needs and Sentiments” completed in May 2022 for a large business conglomerate client
  • Served as Principal Investigator for consulting project titled “Re-imagining Premium K-12 Learning Environs in Kolkata-The Parent Perspective” completed in March 2022 for a large business conglomerate client
Case Studies:
  • Chattopadhyay R. and Basu R. (2024 December) Are the goals to blame when the boss explodes (Teaching Note included), Harvard Business Review, Harvard Business Education Publishing (available on HBSP collection)
  • Basu R. and Puri S. (2024 September) PCBL Ltd: Business Growth Strategies (Teaching Note included), Ivey Case, Ivey Publishing (available on HBSP collection)
  • Kar A, Basu R and Jana R. (2023 June) Nurture.farm: Sustainable Agriculture Management Through Smart Technologies (Teaching Note included), Ivey Case, Ivey Publishing (available on HBSP collection)
  • Sondhi N. and Basu R. (2021 Dec) CarvaanGo (Teaching Note included), Thunderbird Case Series, Thunderbird, a unit of the Arizona State University Knowledge Enterprise (available on HBSP collection) Link
  • Basu R. and Sondhi N. (2021 Feb) Sirona Hygiene Private Limited: Branding in an Intimate Hygiene Space (Teaching Note included), Ivey Case, Ivey Publishing (available on HBSP collection) Link
  • Sondhi N. and Basu R. (2019 Aug) Nappa Dori: Crafting the Brand Strategy (Teaching Note included), ISB-Ivey Case, Ivey Publishing (Winner- marketing category in ISB-Ivey Global Case Competition 2018) (available on HBSP collection) Link
  • Basu R. and Sondhi N. (2019 Oct) Saregama India Ltd.: Repositioning the Value Proposition (Teaching Note included), ISB-Ivey Case, Ivey Publishing (Honorable Mention Award in ISB-Ivey Global Case Competition 2018) (available on HBSP collection) Link
  • Sondhi N. and Basu R. (2018 Feb) Clubb International Pvt Ltd: Marching Ahead to New Travels (Teaching Note included), ISB-Ivey Case, Ivey Publishing (Overall winner in ISB-Ivey Global Case Competition 2017) (available on HBSP collection) Link
  • Basu R. and Sondhi N. (2016 Dec) Media Industry: The Road Ahead For Sanmarg Hindi Language Daily (Teaching Note included), Thunderbird Case Series, Thunderbird, a unit of the Arizona State University Knowledge Enterprise (available on HBSP collection) Link
Teaching:
  • Marketing Management
  • Strategic Brand and Product Management
  • Retail Marketing
  • Entertainment, Media and Sports Marketing
Awards:
  • 3 of Basu’s published articles recognized as top cited articles by Journal of Consumer Affairs (ABDC A) in 2024 and 2025, by Psychology & Marketing (ABDC A) in 2025 and by International Journal of Consumer Studies (ABDC A) in 2025 respectively
  • Basu’s case on nurture.farm published by Ivey Publishing recognized as Bestselling Cases in 2024 by The Case Centre
  • Awarded Prof. Indira Parikh 50 Women in Education Leaders at World Education Congress 2022
  • Won the Emerald Literati Award 2022 as Outstanding Reviewer for Marketing Intelligence and Planning (an ABDC A journal)
  • Runners Up title winner at 26th CEEMAN Emerald Case Writing Competition 2020 (cash prize of Euro 1000) and highly commended case title at 27th CEEMAN Emerald Case Writing Competition 2021
  • The first ever double award winner at ‘ISB Ivey Global Case Competition 2018’ with Winner- Marketing Category Award and Honorable Mention Award for two respective teaching cases (cash prize of $2000)
  • Overall Winner- 1st Place in ‘ISB-Ivey Global Case Competition 2017’ (cash prize of $4000)
  • Recipient of the ‘AIMS Woman Management Researcher’ Award 2017 for outstanding research output
  • Recipient of the ‘AIMS-IRMA Young Woman Management Teacher’ Award 2016 for contribution to management teaching and research
  • Recipient of Sankalp Education Best Researcher Awards 2019, Venus International Foundation’s ‘Outstanding Woman in Management’ Award 2017 and nominated as Sanmarg Aparajita Awards 2018 as Young Achiever in the Education category
  • Erasmus + Learning Agreement Grant Awardee 2018-19 assigned to deliver lecture at the top French Public University, UPEM, Paris for practice-led research led teaching
  • Gold Medal for Highest Academic Achievement in Masters of Business Administration from IMM (Viswa Bharati University), 2001
Other Activities:
  • Program Director, Berger-IMI Kolkata PGDGM
  • Mentor-of-change, Niti Aayog, Government of India